FOX EXTRAS FAQs

What is Fox Extras?

Fox Extras is a site that grants you access to exciting new bonus features from your favorite Fox movies.

Where can I get Fox Extras?

Fox Extras are included with the purchase of specially-marked Blu-rays and DVDs. To access Fox Extras, you must purchase a specially-marked Blu-ray or DVD that is enabled with Fox Extras and use the redemption code on the insert.

Where can I find my redemption code?

Your redemption code is located on the insert packaged inside your specially-marked Blu-ray or DVD case.

How do I redeem?

To redeem your Fox Extras, visit FoxExtras.com and enter the redemption code found on the insert in your specially-marked Blu-ray or DVD case.

How many times can I use my redemption code?

Prior to the expiration date listed on your insert, each redemption code can be used to view Fox Extras up to 10 times across multiple devices.

What if I get an invalid code error message?

Be sure you are entering your code correctly. If you are still receiving an error message and need assistance, please contact customer support at Support@FoxCustomerCare.com.

How can I watch my Fox Extras?

You can watch your content online via instant streaming through a compatible web browser. Streaming requires a high-speed Internet connection.

Can I download my Fox Extras?

No. Fox Extras are available via online streaming only.

Does it cost anything to set up and manage my Fox Extras?

No. Your Fox Extras content is FREE with your purchase of select movies.

Do I need to open an account or register my purchase?

No. No registration is required.

Do I need to purchase special equipment to use Fox Extras?

No. You don’t need special equipment or additional technology, other than an active Internet connection and a supported device.

What devices can I use to watch my Fox Extras?

You have the ability to watch your Fox Extras on your computer (PC or Mac), tablet or smartphone. It is recommended that you have the latest version of Firefox, Internet Explorer, Google Chrome or Safari.

Do I have to redeem all of my Fox Extras at time of purchase?

No. You can choose to redeem your Fox Extras at a later date. However, you won’t be able to redeem your code, or stream your Fox Extras, after the expiration date listed on your insert.

Can I watch my Fox Extras in High Definition?

Fox Extras are provided in High Definition. However, the quality of your video stream will depend on your internet connection and your playback environment (mobile device, computer, TV or tablet).

Will my redemption code expire?

Yes. Please check the insert for the expiration date. After this date, you will no longer be able to redeem your code, or to stream the Fox Extras related to your code (even if you previously redeemed the code).

What are the minimum system requirements?

  • Processor Speed: 1.25GHz Intel/1.5 GHz PPC
  • RAM: 2GB
  • Connection Speed: 2.5MB/s or faster
  • Internet Browsers: Internet Explorer 8+, Firefox 20.0+, Safari 5.0+, Chrome 20.0+, Mobile Webkit browsers (Android 3.2+ & iOS 6+)

What happens if I lose my insert?

If you have misplaced or discarded your redemption code, please have your proof of purchase available and contact customer support at Support@FoxCustomerCare.com

DIGITAL FAQs

What is Digital?

Digital is the way to buy, collect, access and enjoy your favorite movies digitally by streaming or downloading in stunning 1080p high definition picture at a great low price.

Do I have to buy Digital movies from the same retailer?

No, you can purchase Digital movies from any digital retailer, including Apple iTunes, Amazon, Google Play, Vudu CinemaNow, NOOK Video, Playstation / Sony Entertainment Network, and Xbox Video.

What devices will play Digital movies?

Once a Digital movie has been purchased, you can watch it on your TV, computer, tablet, smartphone or laptop.*



*Features may vary by device, provider and location.

Where can I buy Digital?

You can buy Digital on a number of digital retailer websites and portals, including iTunes, Amazon, Google Play, Vudu, CinemaNow, Google Play, NOOK Video, Playstation / Sony Entertainment Network, and Xbox Video. Visit our support page to be linked directly to these digital retailers.

Where are my movies stored and how can I access them?

Your Digital movies are stored on the retailer’s digital cloud where they were purchased. Simply use the retailer’s website, app, or device to access your collection.

What is a digital cloud?

Many retailers offer a digital cloud to give you the flexibility to manage storage space on your devices and to help keep your collection safe. Visit our support page to connect directly to the retailer websites to learn more about their digital cloud service.

Does Digital work with UltraViolet?

Yes, select digital retailers, such as Vudu, CinemaNow, and NOOK Video, work with UltraViolet. Visit www.FoxUV.com to learn more about UltraViolet.

Can I watch my movie in High Definition?

Yes, your Digital movie can be watched in High Definition. For the best experience, watch your Digital movie on your big screen HDTV.

I am having trouble redeeming my Digital code. How do I contact Customer Support? 

For assistance with your Digital purchase, please email: DigitalHDSupport@foxcustomercare.com